HELIXSTRAT PRIVACY POLICY

HelixStrat respects your privacy and is committed to protecting the personal information you provide when you visit HelixStrat.com, create an account, purchase a subscription, request access to TradingView invite-only scripts, contact support, download resources, or otherwise interact with our products and services.

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we retain it, and what rights you may have regarding your personal information.

Throughout this Privacy Policy, "HelixStrat," "we," "us," and "our" refer to HelixStrat, doing business as HelixStrat. "You" and "your" refer to any website visitor, customer, subscriber, member, or user of HelixStrat products, services, or content.

By using HelixStrat.com or purchasing a HelixStrat subscription, you agree to the collection and use of information described in this Privacy Policy.


1. INFORMATION WE COLLECT

We may collect personal information when you visit our website, subscribe to HelixStrat Access, submit your TradingView username, contact support, download guides, create an account, or otherwise interact with us.

The types of information we may collect include:

  • Contact Information: Name, email address, phone number if provided, billing contact details

  • Account Information: Login details, member account information, subscription status

  • TradingView Access Information: TradingView username, username change requests, access status, script approval status

  • Billing Information: Subscription plan, payment status, renewal date, cancellation date, refund status, transaction history

  • Support Information: Support emails, form submissions, chat messages, questions, screenshots, troubleshooting details

  • Website Usage Information: Pages visited, links clicked, browser type, device type, referring pages, session activity, approximate location, internet protocol address

  • Marketing Information: Email preferences, campaign interactions, form submissions, promotional engagement

  • User-Submitted Content: Feedback, testimonials, chart screenshots, feature requests, comments, or other information you voluntarily provide

  • Payment information, such as credit card or debit card details, is processed by third-party payment processors. HelixStrat does not intend to store full payment card numbers or sensitive payment credentials on its own systems.


2. INFORMATION COLLECTED DURING SUBSCRIPTION AND ACCESS SETUP

Because HelixStrat uses TradingView invite-only scripts, we must collect your exact TradingView username to grant access to the Helix MTF Indicator and Helix Adaptive Strategy.

We may use your TradingView username to:

  • Verify your access request

  • Grant access to HelixStrat invite-only scripts

  • Remove access if your subscription ends

  • Troubleshoot access issues

  • Update access if you submit a username change request

  • Maintain internal subscription and access records

Providing an incorrect TradingView username may delay access.


3. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Visit HelixStrat.com

  • Purchase a HelixStrat subscription

  • Create or access a member account

  • Submit your TradingView username

  • Complete a form

  • Contact support

  • Download a guide or resource

  • Subscribe to an email list

  • Interact with emails, ads, or website content

  • Submit feedback, testimonials, screenshots, or other content

  • Use our website or customer portal

We may also receive information from third-party service providers, including website hosting platforms, payment processors, email platforms, analytics tools, customer support tools, and subscription management services.


4. HOW WE USE INFORMATION

We may use personal information for the following purposes:

  • Provide Products and Services: Activate subscriptions, provide member access, grant TradingView invite-only script access

  • Process Payments: Complete transactions, manage renewals, process refunds, send receipts and invoices

  • Manage Accounts: Maintain customer records, subscription status, access status, and user preferences

  • Provide Support: Respond to questions, troubleshoot access issues, resolve billing problems

  • Communicate With You: Send access instructions, service updates, renewal reminders, policy updates, support responses

  • Improve HelixStrat: Analyze website use, improve resources, refine product documentation, identify customer needs

  • Marketing and Promotions: Send product updates, educational content, promotions, or announcements when permitted

  • Security and Fraud Prevention: Detect misuse, prevent unauthorized access, investigate suspicious activity

  • Legal Compliance: Comply with laws, respond to legal requests, enforce policies, defend rights

  • Business Operations: Maintain records, manage vendors, audit transactions, and operate the website


5. LEGAL BASES FOR PROCESSING

Depending on your location and applicable law, we may process personal information based on one or more legal bases, including:

  • Performance of a contract, such as providing subscription access and TradingView script access

  • Consent, such as when you opt into marketing emails or submit information through a form

  • Legitimate business interests, such as improving services, maintaining security, and supporting customers

  • Legal obligations, such as tax, accounting, compliance, dispute resolution, or regulatory requirements


6. COOKIES AND SIMILAR TECHNOLOGIES

HelixStrat.com may use cookies, pixels, analytics tools, and similar technologies to operate the website, improve performance, remember preferences, understand visitor behavior, support marketing, and help secure the website.

Cookies and similar technologies may collect information such as:

  • Internet protocol address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Time spent on pages

  • Links clicked

  • Session activity

  • General location information

  • Marketing campaign interactions

You can usually adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.


7. EMAIL COMMUNICATIONS

If you subscribe, create an account, request access, download resources, or provide your email address, we may send you transactional emails related to your account, subscription, access, billing, support, and service updates.

We may also send marketing emails if you opt in or if permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link in the email. You may still receive transactional or service-related emails, such as payment receipts, access notices, cancellation notices, policy updates, or support responses.


8. HOW WE SHARE INFORMATION

We do not sell your personal information in the ordinary sense of exchanging it for money.

We may share personal information with service providers and third parties when necessary to operate HelixStrat, provide services, process payments, communicate with customers, manage subscriptions, analyze website performance, or comply with legal obligations.

We may share information with:

  • Website Hosting and Site Platforms: Hosting HelixStrat.com, managing pages, forms, and site functionality

  • Payment Processors: Processing subscriptions, renewals, refunds, invoices, and receipts

  • Email Service Providers: Sending transactional emails, support messages, and marketing emails

  • Analytics Providers: Understanding website traffic, user behavior, and campaign performance

  • Customer Support Tools: Responding to questions and troubleshooting issues

  • Cloud Storage or Business Tools: Maintaining access trackers, customer records, and business operations

  • Professional Advisors: Legal, accounting, tax, compliance, or business advisory services

  • Legal or Government Authorities: Responding to lawful requests, court orders, subpoenas, or regulatory obligations

  • Business Transfer Parties: In connection with a merger, acquisition, sale, financing, reorganization, or transfer of assets

We may also share your TradingView username as needed to manage invite-only access through TradingView.


9. THIRD-PARTY PLATFORMS

HelixStrat may rely on third-party platforms and services, including but not limited to:

  • Squarespace or other website platforms

  • Stripe or other payment processors

  • TradingView

  • Email service providers

  • Analytics platforms

  • Customer support tools

  • Cloud storage or business management tools

Your use of third-party platforms may be governed by their own terms and privacy policies. HelixStrat is not responsible for the privacy practices, security practices, or policies of third-party platforms.

TradingView is a separate third-party platform. HelixStrat does not control TradingView's privacy practices, account systems, billing, platform behavior, feature limits, or data practices.


10. SENSITIVE PERSONAL INFORMATION

HelixStrat does not intend to collect sensitive personal information such as Social Security numbers, government identification numbers, precise geolocation, health information, biometric information, political opinions, religious beliefs, or similar sensitive categories.

Please do not submit sensitive personal information to us.

If we discover that sensitive personal information has been submitted unnecessarily, we may delete it.


11. CHILDREN'S PRIVACY

HelixStrat is not intended for children or minors.

We do not knowingly collect personal information from children under the age of 13 or from minors under the age required by applicable law.

If we learn that we have collected personal information from a child or minor without appropriate consent, we may delete that information.

If you believe a child has provided personal information to us, please contact us at: support@helixstrat.com


12. DATA RETENTION

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account records, supporting customers, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining business records.

Retention periods may vary depending on the type of information.

Examples:

  • Account and subscription records: Maintain customer history and subscription status

  • Billing and transaction records: Tax, accounting, dispute, and legal requirements

  • TradingView username records: Manage access and removal history

  • Support messages: Resolve issues and improve support

  • Marketing preferences: Honor unsubscribe and communication preferences

  • Website analytics: Improve website performance and marketing

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.


13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, payment platform, storage system, or electronic communication is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and notifying us if you believe your account or personal information has been compromised.


14. AUTOMATED DECISION-MAKING

HelixStrat does not intend to use automated decision-making or profiling that produces legal or similarly significant effects on you based solely on your personal information.

Our TradingView scripts, indicators, strategies, scores, labels, dashboards, and alerts are trading-related decision-support tools and are not automated decisions about your personal information.


15. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Know what personal information we collect

  • Access the personal information we have about you

  • Request a copy of your personal information

  • Correct inaccurate or incomplete information

  • Delete certain personal information

  • Object to certain processing

  • Restrict or limit certain processing

  • Opt out of certain sharing, targeted advertising, or sale of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Receive information in a portable format

  • Not be discriminated against for exercising privacy rights

To submit a privacy request, contact: support@helixstrat.com

Please include your name, email address, and a clear description of your request.

We may need to verify your identity before fulfilling certain requests. We may deny or limit requests when permitted or required by law, including when information must be retained for legal, tax, accounting, security, fraud prevention, dispute resolution, or contractual reasons.


16. CALIFORNIA AND OTHER STATE PRIVACY RIGHTS

If you are a resident of California or another state with applicable privacy rights, you may have additional rights regarding access, deletion, correction, portability, opt-out rights, and non-discrimination.

HelixStrat does not sell personal information for money. However, certain analytics, advertising, or tracking technologies may be considered "sharing" or "targeted advertising" under some privacy laws.

Where required, we will provide a method for you to opt out of applicable sharing or targeted advertising.

To exercise applicable rights, contact: support@helixstrat.com


17. INTERNATIONAL USERS

If you access HelixStrat from outside the United States, your information may be collected, processed, transferred, and stored in the United States or other countries where we or our service providers operate.

Privacy laws in those jurisdictions may differ from the laws where you live.

By using HelixStrat, you understand that your information may be processed in the United States or other jurisdictions.


18. DO NOT TRACK SIGNALS

Some browsers may transmit "Do Not Track" signals. Because there is no uniform industry standard for responding to these signals, HelixStrat may not respond to Do Not Track signals at this time.

You may still control cookies and tracking through your browser settings or other available privacy controls.


19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, business practices, technology, or privacy practices.

When we update the Privacy Policy, we will revise the "Last Updated" date at the bottom of the page.

Your continued use of HelixStrat after the updated Privacy Policy is posted means you accept the revised policy.

Last Updated: JUL-2026.